Contact

Please view our most frequently asked questions before contacting us. A more extensive list of queries can be seen within our Help Centre.

  • Are the passes actual tickets?

    All Disney, Universal, Flextickets, SeaWorld, Combo, Kennedy Space Centre, and "Kids Eat Free" products are actual tickets (unless stated in product description)( We have some special deals on Vouchers at present)

    Discovery Cove produce E-Certificates, which give direct entry to the park.

    Dinner Shows, Blue Man Group, Boggy Creek, Gatorland and Eat and Play are vouchers.

  • Do you offer group discounts?

    We do not offer group discounts as we aim to offer the very best prices to all customers.

  • Are you part of ABTA?

    We are part of the Hays Travel Independence Group ABTA L4337.

    Florida Escapes is a trading name of Travelbuzz LTD which is a trading division of Hays Travel ltd, who are members of ABTA. ABTA and ABTA members help holidaymakers to get the most from their travel and assist when things don't go according to plan. We are obliged to maintain a high standard of service to you by ABTA's code of conduct. For more information on ABTA, the code of conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. Tel 020 3117 0581.

  • When will we receive our tickets?

    Tickets are normally sent within 18 days of booking excluding Bank Holidays, unless advised at time of booking.

    Vouchers will be emailed or uploaded onto your order 3 days after purchase.

    Our stand alone Voucher products are sent by post within 18 days of booking excluding Bank Holidays, unless advised at time of booking.

    Discovery Cove takes 7 working days and is uploaded onto your order.

    You will receive email notification when tickets are sent or uploaded.

  • I am traveling in less than 18 days, can I still buy tickets from you?

    Yes! Just select your date of travel on the calendar and a black screen will come up saying:

    'Voucher Selected
    As you are traveling within 18 days
    we can only issue a voucher'

    Then tick box to continue with your booking.

    Vouchers will be emailed or downloadable 3 days after purchase.

    Vouchers are redeemed from Guest Services at Disney, Universal and Seaworld.

You can leave a message using the contact form below.