RESPONSIBILITY & LIABILITY:

Florida Escapes act only as an intermediate agent for the passengers in regard to their travel arrangements and we regret that they do not take any responsibility for personal injury, loss or damage to property, inconvenience, delays or expenses resulting from matters beyond its control such as, but not limited to, ‘force majeure’. Circumstances amounting to ‘force majeure’ include any event which Florida Escapes could not, even with all due care, foresee or avoid such as war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action, strikes, defects in vehicles, death and Acts of God and all similar events beyond their control. In these circumstances passengers will not be entitled to compensation.

RATES:

All rates are quoted in GBP and are subject to change depending upon increases imposed by our suppliers; they include all local taxes (except for car rentals) . Rates and season dates are subject to change. Florida Escapes reserves the right to pass on any increases in Local, State or Federal taxes at any time. All hotel rates are based on per room per night unless stated otherwise and are based on run-of-house using existing bedding. Rates apply to individual bookings based on single, double, triple and quadruple accommodations only. (Most standard rooms feature two double beds). Group rates are available upon request.. Up to 2 children under the ages indicated for each hotel will stay free if sharing the same room and existing bedding with two full-paying adults. All crib and rollaway charges are set by the hotel. Requests for these may be made at the time of booking and must be paid directly to the hotel by the clients.

PAYMENT:

Full payment will be due to Florida Escapes office no later than 12 weeks prior to passenger(s) arrival, unless special credit conditions have been established. Payment not made in full by the required date will result in automatic cancellation. Payments will only be accepted in GBP for UK customer and US dollars for international customers.

RESERVATIONS:
 

All reservations must be made online or on the telephone with a booking confirmation acting only as acknowledgement. We will make every effort to confirm your reservation within 24 hours. Should the requested product not be available and alternative choices not given Florida Escapes will offer an alternative choice in our response. A confirmation will always be sent by email or letter to confirm acceptance of this type of booking. It is the customer’s full responsibility and liability to make sure all bookings are correct and accurate and it is their responsibility to check the website for the latest information on facilities and services offered at the chosen accommodation. The only valid document is the definite confirmation of the booking sent by Florida Escapes. Special Requests must be made at the time of booking. Such requests do not form part of the contract between us and are not guaranteed. If any passenger has any medical problem or disability which may affect their arrangements it is the responsibility of the customer to inform Florida Escapes in writing before confirming the booking so that Florida Escapes can advise as to the suitability of the chosen arrangements.
NO animals of any kind will be accepted in any of our homes unless pre-arranged. A non-refundable deposit ($TBA) will be taken upon arrival for cleaning. If any guest is found to have an animal with them without prior permission they will be asked to vacate the home and Florida Escapes will not be responsible for finding alternative accommodation.
ALL our homes are non-smoking homes. Guests are allowed to smoke on the patio/pool area only and will be charged for a deep clean if it is found that they have been smoking within the home.
In any event the customer must give full details in writing at the time of booking. If Florida Escapes or the Supplier of the service in question reasonably feel unable to properly accommodate the particular needs of the person concerned Florida Escapes reserve the right to decline the reservation or, if full details are not given at the time of the booking, cancel when we become aware of these details. After confirmation, depending on time and date of arrival, number of changes, part cancellation of services, any extra costs will be communicated instantly.

CANCELLATIONS / REFUNDS:

All cancellations should be emailed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Refunds are at the complete discretion of Florida Escapes. However, cancellations within 45 days of scheduled arrival of the passenger(s) may have extra costs. Cancellations 7 days prior and no-shows will be charged £50.00 per booking plus any additional hotel penalties.

VOUCHERS:

All accommodation vouchers are to be issued by Florida Escapes will include the following information:
Number of adults and children
Exact description of services to be provided
Supplier’s address and telephone number
Supplier’s confirmation (provided by Florida Escapes)
It is the responsibility of the customer to provide this information.

ASSISTANCE:

We have a UK as well as a office in the US located in Orlando, Florida, so can easily provide any assistance clients may need while on vacation. We have multilingual staff permanently available. In case of any need for assistance, passengers may contact our Central Office on tel (407) 351-2537 or fax (407) 363-1041. The office hours are Monday through Friday 8.00am - 5.30pm Eastern Standard Time and Saturday from 9.00am to 2.00pm. We also have a Manager on Duty 24 hours per day on free phone 1-888-866-6731.

ADJUSTMENTS / REFUNDS / CLAIMS:

Any claims for refunds of unused services must be made within 30 days after the end of services provided. Failure to do so will automatically cancel any right for refund. There is a £55.00 charge for all refunds and unused services if cancelled in due time with confirmed cancellation references of the Supplier. Any claim for extra payment whilst on tour must be supported by proof of payment by the passenger. In order to safeguard their right to refunds, all passengers MUST contact Florida Escapes and our in-resort supplier during their stay. Only when a passenger complies with this regulation and neither the Supplier, nor the intervention of Florida Escapes has any positive effect, can the passenger introduce a claim for refund or compensation.

OUR RESPONSIBILITY:

We accept responsibility for the proper performance of our obligations. We will perform such obligations with reasonable skill and care. We are not responsible for any failure that is:

* attributable to a passenger
* attributable to a third party unconnected with the provision of the services to the passenger and is unforeseeable and unavoidable
* due to ‘force majeure’

COMPLAINTS- Passengers in private homes with pools:

If passengers have a problem or complaint in resort they must report it immediately to Florida Escapes’s Service Center so that we are given the opportunity to resolve the problem on the spot. However, if the complaint is not resolved to the passengers’ satisfaction whilst in resort then a copy of the letter from the lead passenger should be forwarded to Florida Escapes’s Customer Service Department within 28 days of the passengers’ return to their home country. We will not accept liability for any complaint not reported to the Service Center if such a complaint could have been resolved had it been reported, nor for any complaint received outside the 28 day period. If passengers are unhappy with their choice of accommodation on arrival in resort, our fully trained staff will endeavour to offer a suitable alternative within 24 hours of their arrival, subject to availability. Any additional costs will be payable by the passengers in resort.
We want all our guests to have an enjoyable holiday, but it must be remembered that they are responsible for their actions and the effect they may have on others. They must take reasonable care of the accommodation and take precautions for their own safety. If we (or another person in authority) believe their actions could upset others or put them in danger, or damage property, we may end their stay in the accommodation that we have provided. This could mean that they are prevented from using their accommodation or using the transport we have arranged. If this happens we will not pay compensation or meet any expenses the passengers suffer as a result.

CHANGES FOR REASONS BEYOND OUR CONTROL:

Some changes are necessary because of unusual and unforeseeable circumstances which neither we nor our supplies could avoid, even with due care. Building Work and noise are unavoidable as the demand for new accommodation increases. It is the case that some resort areas featured on the website are still being developed and therefore there is a possibility of building work or construction work, which may be carried out by local authorities or private developers. Many of our private homes are also situated in residential areas and work may begin on a neighboring property over which we have no control, nor are we given prior notice. However, we will always do our best to inform customers of the facts in advance, but if this is not possible please accept our apologies.